vendor/uvdesk/support-center-bundle/Controller/Website.php line 125

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  1. <?php
  3. namespace Webkul\UVDesk\SupportCenterBundle\Controller;
  5. use Doctrine\Common\Collections\Criteria;
  6. use Webkul\UVDesk\SupportCenterBundle\Form;
  7. use Symfony\Component\HttpFoundation\Request;
  8. use Symfony\Component\HttpFoundation\Response;
  9. use Symfony\Component\HttpFoundation\ParameterBag;
  10. use Symfony\Bundle\FrameworkBundle\Controller\AbstractController;
  11. use Symfony\Component\HttpKernel\Exception\NotFoundHttpException;
  12. use Symfony\Component\Security\Core\Exception\AccessDeniedException;
  13. use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
  14. use Symfony\Contracts\Translation\TranslatorInterface;
  15. use Symfony\Component\DependencyInjection\ContainerInterface;
  16. use Webkul\UVDesk\CoreFrameworkBundle\Entity as CoreEntites;
  17. use Webkul\UVDesk\SupportCenterBundle\Entity as SupportEntites;
  20. class Website extends AbstractController
  21. {
  22. private $visibility = ['public'];
  23. private $limit = 5;
  24. private $company;
  26. private $userService;
  27. private $translator;
  28. private $constructContainer;
  30. public function __construct(UserService $userService, TranslatorInterface $translator, ContainerInterface $constructContainer)
  31. {
  32. $this->userService = $userService;
  33. $this->translator = $translator;
  34. $this->constructContainer = $constructContainer;
  35. }
  37. private function isKnowledgebaseActive()
  38. {
  39. $entityManager = $this->getDoctrine()->getManager();
  40. $website = $entityManager->getRepository(CoreEntites\Website::class)->findOneByCode('knowledgebase');
  42. if (!empty($website)) {
  43. $knowledgebaseWebsite = $entityManager->getRepository(SupportEntites\KnowledgebaseWebsite::class)->findOneBy(['website' => $website->getId(), 'status' => true]);
  45. if (!empty($knowledgebaseWebsite) && true == $knowledgebaseWebsite->getIsActive()) {
  46. return true;
  47. }
  48. }
  50. throw new NotFoundHttpException('Page Not Found');
  51. }
  53. public function home(Request $request)
  54. {
  55. $this->isKnowledgebaseActive();
  57. $parameterBag = [
  58. 'visibility' => 'public',
  59. 'sort' => 'id',
  60. 'direction' => 'desc'
  61. ];
  63. $articleRepository = $this->getDoctrine()->getRepository(SupportEntites\Article::class);
  64. $solutionRepository = $this->getDoctrine()->getRepository(SupportEntites\Solutions::class);
  66. $twigResponse = [
  67. 'searchDisable' => false,
  68. 'popArticles' => $articleRepository->getPopularTranslatedArticles($request->getLocale()),
  69. 'solutions' => $solutionRepository->getAllSolutions(new ParameterBag($parameterBag), $this->constructContainer, 'a', [1]),
  70. ];
  72. $newResult = [];
  74. foreach ($twigResponse['solutions'] as $key => $result) {
  75. $newResult[] = [
  76. 'id' => $result->getId(),
  77. 'name' => $result->getName(),
  78. 'description' => $result->getDescription(),
  79. 'visibility' => $result->getVisibility(),
  80. 'solutionImage' => ($result->getSolutionImage() == null) ? '' : $result->getSolutionImage(),
  81. 'categoriesCount' => $solutionRepository->getCategoriesCountBySolution($result->getId()),
  82. 'categories' => $solutionRepository->getCategoriesWithCountBySolution($result->getId()),
  83. 'articleCount' => $solutionRepository->getArticlesCountBySolution($result->getId()),
  84. ];
  85. }
  87. $twigResponse['solutions']['results'] = $newResult;
  88. $twigResponse['solutions']['categories'] = array_map(function($category) use ($articleRepository) {
  89. $parameterBag = [
  90. 'categoryId' => $category['id'],
  91. 'status' => 1,
  92. 'sort' => 'id',
  93. 'limit'=>10,
  94. 'direction' => 'desc'
  95. ];
  97. $article = $articleRepository->getAllArticles(new ParameterBag($parameterBag), $this->constructContainer, 'a.id, a.name, a.slug, a.stared');
  99. return [
  100. 'id' => $category['id'],
  101. 'name' => $category['name'],
  102. 'description' => $category['description'],
  103. 'articles' => $article
  104. ];
  105. }, $solutionRepository->getAllCategories(10, 2));
  107. return $this->render('@UVDeskSupportCenter//Knowledgebase//index.html.twig', $twigResponse);
  108. }
  110. public function listCategories(Request $request)
  111. {
  112. $this->isKnowledgebaseActive();
  114. $solutionRepository = $this->getDoctrine()->getRepository(SupportEntites\Solutions::class);
  115. $categoryCollection = $solutionRepository->getAllCategories(10, 4);
  117. return $this->render('@UVDeskSupportCenter/Knowledgebase/categoryListing.html.twig', [
  118. 'categories' => $categoryCollection,
  119. 'categoryCount' => count($categoryCollection),
  120. ]);
  121. }
  123. public function viewFolder(Request $request)
  124. {
  125. $this->isKnowledgebaseActive();
  127. if(!$request->attributes->get('solution'))
  128. return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  130. $filterArray = ['id' => $request->attributes->get('solution')];
  132. $solution = $this->getDoctrine()
  133. ->getRepository(SupportEntites\Solutions::class)
  134. ->findOneBy($filterArray);
  136. if(!$solution)
  137. $this->noResultFound();
  139. $breadcrumbs = [
  140. [
  141. 'label' => $this->translator->trans('Support Center'),
  142. 'url' => $this->generateUrl('helpdesk_knowledgebase')
  143. ],
  144. [
  145. 'label' => $solution->getName(),
  146. 'url' => '#'
  147. ],
  148. ];
  150. $testArray = [1, 2, 3, 4];
  151. foreach ($testArray as $test) {
  152. $categories[] = [
  153. 'id' => $test,
  154. 'name' => $test . " name",
  155. 'articleCount' => $test . " articleCount",
  156. ];
  157. }
  159. return $this->render('@UVDeskSupportCenter//Knowledgebase//folder.html.twig', [
  160. 'folder' => $solution,
  161. 'categoryCount' => $this->getDoctrine()
  162. ->getRepository(SupportEntites\Solutions::class)
  163. ->getCategoriesCountBySolution($solution->getId()),
  164. 'categories' => $this->getDoctrine()
  165. ->getRepository(SupportEntites\Solutions::class)
  166. ->getCategoriesWithCountBySolution($solution->getId()),
  167. 'breadcrumbs' => $breadcrumbs
  168. ]);
  169. }
  171. public function viewFolderArticle(Request $request)
  172. {
  173. $this->isKnowledgebaseActive();
  175. if(!$request->attributes->get('solution'))
  176. return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  178. $filterArray = ['id' => $request->attributes->get('solution')];
  180. $solution = $this->getDoctrine()
  181. ->getRepository(SupportEntites\Solutions::class)
  182. ->findOneBy($filterArray);
  184. if(!$solution)
  185. $this->noResultFound();
  187. $breadcrumbs = [
  188. [
  189. 'label' => $this->translator->trans('Support Center'),
  190. 'url' => $this->generateUrl('helpdesk_knowledgebase')
  191. ],
  192. [
  193. 'label' => $solution->getName(),
  194. 'url' => '#'
  195. ],
  196. ];
  198. $parameterBag = [
  199. 'solutionId' => $solution->getId(),
  200. 'status' => 1,
  201. 'sort' => 'id',
  202. 'direction' => 'desc'
  203. ];
  204. $article_data = [
  205. 'folder' => $solution,
  206. 'articlesCount' => $this->getDoctrine()
  207. ->getRepository(SupportEntites\Solutions::class)
  208. ->getArticlesCountBySolution($solution->getId(), [1]),
  209. 'articles' => $this->getDoctrine()
  210. ->getRepository(SupportEntites\Article::class)
  211. ->getAllArticles(new ParameterBag($parameterBag), $this->constructContainer, 'a.id, a.name, a.slug, a.stared'),
  212. 'breadcrumbs' => $breadcrumbs,
  213. ];
  215. return $this->render('@UVDeskSupportCenter/Knowledgebase/folderArticle.html.twig', $article_data);
  216. }
  218. public function viewCategory(Request $request)
  219. {
  220. $this->isKnowledgebaseActive();
  222. if(!$request->attributes->get('category'))
  223. return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  225. $filterArray = array(
  226. 'id' => $request->attributes->get('category'),
  227. 'status' => 1,
  228. );
  230. $category = $this->getDoctrine()
  231. ->getRepository(SupportEntites\SolutionCategory::class)
  232. ->findOneBy($filterArray);
  234. if(!$category)
  235. $this->noResultFound();
  237. $breadcrumbs = [
  238. [ 'label' => $this->translator->trans('Support Center'),'url' => $this->generateUrl('helpdesk_knowledgebase') ],
  239. [ 'label' => $category->getName(),'url' => '#' ],
  240. ];
  242. $parameterBag = [
  243. 'categoryId' => $category->getId(),
  244. 'status' => 1,
  245. 'sort' => 'id',
  246. 'direction' => 'desc'
  247. ];
  249. $category_data= array(
  250. 'category' => $category,
  251. 'articlesCount' => $this->getDoctrine()
  252. ->getRepository(SupportEntites\SolutionCategory::class)
  253. ->getArticlesCountByCategory($category->getId(), [1]),
  254. 'articles' => $this->getDoctrine()
  255. ->getRepository(SupportEntites\Article::class)
  256. ->getAllArticles(new ParameterBag($parameterBag), $this->constructContainer, 'a.id, a.name, a.slug, a.stared'),
  257. 'breadcrumbs' => $breadcrumbs
  258. );
  260. return $this->render('@UVDeskSupportCenter/Knowledgebase/category.html.twig',$category_data);
  261. }
  263. public function viewArticle(Request $request)
  264. {
  265. $this->isKnowledgebaseActive();
  267. if (!$request->attributes->get('article') && !$request->attributes->get('slug')) {
  268. return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  269. }
  271. $entityManager = $this->getDoctrine()->getManager();
  272. $user = $this->userService->getCurrentUser();
  273. $articleRepository = $entityManager->getRepository(SupportEntites\Article::class);
  275. if ($request->attributes->get('article')) {
  276. $article = $articleRepository->findOneBy(['status' => 1, 'id' => $request->attributes->get('article')]);
  277. } else {
  278. $article = $articleRepository->findOneBy(['status' => 1,'slug' => $request->attributes->get('slug')]);
  279. }
  281. if (empty($article)) {
  282. $this->noResultFound();
  283. }
  284. $stringReplace = str_replace("<ol>","<ul>",$article->getContent());
  285. $stringReplace = str_replace("</ol>","</ul>",$stringReplace);
  287. $article->setContent($stringReplace);
  288. $article->setViewed((int) $article->getViewed() + 1);
  290. // Log article view
  291. $articleViewLog = new SupportEntites\ArticleViewLog();
  292. $articleViewLog->setUser(($user != null && $user != 'anon.') ? $user : null);
  294. $articleViewLog->setArticle($article);
  295. $articleViewLog->setViewedAt(new \DateTime('now'));
  297. $entityManager->persist($article);
  298. $entityManager->persist($articleViewLog);
  299. $entityManager->flush();
  301. // Get article feedbacks
  302. $feedbacks = ['enabled' => false, 'submitted' => false, 'article' => $articleRepository->getArticleFeedbacks($article)];
  304. if (!empty($user) && $user != 'anon.') {
  305. $feedbacks['enabled'] = true;
  307. if (!empty($feedbacks['article']['collection']) && in_array($user->getId(), array_column($feedbacks['article']['collection'], 'user'))) {
  308. $feedbacks['submitted'] = true;
  309. }
  310. }
  312. // @TODO: App popular articles
  313. $article_details = [
  314. 'article' => $article,
  315. 'breadcrumbs' => [
  316. ['label' => $this->translator->trans('Support Center'), 'url' => $this->generateUrl('helpdesk_knowledgebase')],
  317. ['label' => $article->getName(), 'url' => '#']
  318. ],
  319. 'dateAdded' => $this->userService->convertToTimezone($article->getDateAdded()),
  320. 'articleTags' => $articleRepository->getTagsByArticle($article->getId()),
  321. 'articleAuthor' => $articleRepository->getArticleAuthorDetails($article->getId()),
  322. 'relatedArticles' => $articleRepository->getAllRelatedyByArticle(['locale' => $request->getLocale(), 'articleId' => $article->getId()], [1]),
  323. 'popArticles' => $articleRepository->getPopularTranslatedArticles($request->getLocale())
  324. ];
  326. return $this->render('@UVDeskSupportCenter/Knowledgebase/article.html.twig',$article_details);
  327. }
  329. public function searchKnowledgebase(Request $request)
  330. {
  331. $this->isKnowledgebaseActive();
  333. $searchQuery = $request->query->get('s');
  334. if (empty($searchQuery)) {
  335. return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  336. }
  338. $articleCollection = $this->getDoctrine()->getRepository(SupportEntites\Article::class)->getArticleBySearch($request);
  340. return $this->render('@UVDeskSupportCenter/Knowledgebase/search.html.twig', [
  341. 'search' => $searchQuery,
  342. 'articles' => $articleCollection,
  343. ]);
  344. }
  346. public function viewTaggedResources(Request $request)
  347. {
  348. $this->isKnowledgebaseActive();
  350. $tagQuery = $request->attributes->get('tag');
  351. if (empty($tagQuery)) {
  352. return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  353. }
  355. $tagLabel = $request->attributes->get('name');
  356. $articleCollection = $this->getDoctrine()->getRepository(SupportEntites\Article::class)->getArticleByTags([$tagLabel]);
  358. return $this->render('@UVDeskSupportCenter/Knowledgebase/search.html.twig', [
  359. 'articles' => $articleCollection,
  360. 'search' => $tagLabel,
  361. 'breadcrumbs' => [
  362. ['label' => $this->translator->trans('Support Center'), 'url' => $this->generateUrl('helpdesk_knowledgebase')],
  363. ['label' => $tagLabel, 'url' => '#'],
  364. ],
  365. ]);
  366. }
  368. public function rateArticle($articleId, Request $request)
  369. {
  370. $this->isKnowledgebaseActive();
  372. // @TODO: Refactor
  374. // if ($request->getMethod() != 'POST') {
  375. // return $this->redirect($this->generateUrl('helpdesk_knowledgebase'));
  376. // }
  378. // $company = $this->getCompany();
  379. // $user = $this->userService->getCurrentUser();
  380. $response = ['code' => 404, 'content' => ['alertClass' => 'danger', 'alertMessage' => 'An unexpected error occurred. Please try again later.']];
  382. // if (!empty($user) && $user != 'anon.') {
  383. // $entityManager = $this->getDoctrine()->getEntityManager();
  384. // $article = $entityManager->getRepository('WebkulSupportCenterBundle:Article')->findOneBy(['id' => $articleId, 'companyId' => $company->getId()]);
  386. // if (!empty($article)) {
  387. // $providedFeedback = $request->request->get('feedback');
  389. // if (!empty($providedFeedback) && in_array(strtolower($providedFeedback), ['positive', 'neagtive'])) {
  390. // $isArticleHelpful = ('positive' == strtolower($providedFeedback)) ? true : false;
  391. // $articleFeedback = $entityManager->getRepository('WebkulSupportCenterBundle:ArticleFeedback')->findOneBy(['article' => $article, 'ratedCustomer' => $user]);
  393. // $response = ['code' => 200, 'content' => ['alertClass' => 'success', 'alertMessage' => 'Feedback saved successfully.']];
  395. // if (empty($articleFeedback)) {
  396. // $articleFeedback = new \Webkul\SupportCenterBundle\Entity\ArticleFeedback();
  398. // // $articleBadge->setDescription('');
  399. // $articleFeedback->setIsHelpful($isArticleHelpful);
  400. // $articleFeedback->setArticle($article);
  401. // $articleFeedback->setRatedCustomer($user);
  402. // $articleFeedback->setCreatedAt(new \DateTime('now'));
  403. // } else {
  404. // $articleFeedback->setIsHelpful($isArticleHelpful);
  405. // $response['content']['alertMessage'] = 'Feedback updated successfully.';
  406. // }
  408. // $entityManager->persist($articleFeedback);
  409. // $entityManager->flush();
  410. // } else {
  411. // $response['content']['alertMessage'] = 'Invalid feedback provided.';
  412. // }
  413. // } else {
  414. // $response['content']['alertMessage'] = 'Article not found.';
  415. // }
  416. // } else {
  417. // $response['content']['alertMessage'] = 'You need to login to your account before can perform this action.';
  418. // }
  420. return new Response(json_encode($response['content']), $response['code'], ['Content-Type: application/json']);
  421. }
  423. /**
  424. * If customer is playing with url and no result is found then what will happen
  425. * @return
  426. */
  427. protected function noResultFound()
  428. {
  429. throw new NotFoundHttpException('Not Found!');
  430. }
  431. }