vendor/uvdesk/core-framework/Services/UVDeskService.php line 44

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  1. <?php
  3. namespace Webkul\UVDesk\CoreFrameworkBundle\Services;
  5. use Doctrine\ORM\EntityManagerInterface;
  6. use Symfony\Component\HttpFoundation\Request;
  7. use Symfony\Component\HttpFoundation\Response;
  8. use Webkul\UVDesk\CoreFrameworkBundle\Utils\TokenGenerator;
  9. use Symfony\Component\HttpFoundation\RequestStack;
  10. use Symfony\Component\DependencyInjection\ContainerInterface;
  11. use Webkul\UVDesk\SupportCenterBundle\Entity\KnowledgebaseWebsite;
  12. use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
  14. class UVDeskService
  15. {
  16. protected $container;
  17. protected $requestStack;
  18. protected $entityManager;
  19. private $avoidArray = [
  20. '!', '@', '#', '$', '%', '^', '&', '*', '(', ')', '_', '+', '-', '=', '/', '\\', ':', '{', '}', '[', ']', '<', '>', '.', '?', ';', '"', '\'', ',', '|',
  21. '1', '2', '3', '4', '5', '6', '7', '8', '9', '0',
  22. ' true ', ' false ',
  23. ' do ', ' did ',
  24. ' is ', ' are ', ' am ', ' was ', ' were ',
  25. ' has ', ' have ', ' had ',
  26. ' will ', ' would ', ' shall ', ' should ', ' must ', ' can ', ' could ',
  27. ' not ', ' never ',
  28. ' neither ', ' either ',
  29. ' the ', ' a ', ' an ', ' this ', ' that ',
  30. ' here ', ' there ',
  31. ' then ', ' when ', ' since ',
  32. ' he ', ' him ', ' himself ', ' she ', ' her ', ' herself ', ' i ', ' me ', ' myself ', ' mine ', ' you ', ' your ' ,' yourself ', ' ur ', ' we ', ' ourself ', ' it ', ' its ',
  33. ' for ', ' from ', ' on ', ' and ', ' in ', ' be ', ' to ', ' or ', ' of ', ' with ',
  34. ' what ', ' why ', ' where ', ' who ', ' whom ', ' which ',
  35. ' a ', ' b ', ' c ', ' d ', ' e ' , ' f ' , ' g ' , ' h ' , ' i ' , ' j ' , ' k ' , ' l ' , ' m ' , ' n ' , ' o ' , ' p ' , ' q ' , ' r ' , ' s ' , ' t ' , ' u ' , ' v ' , ' w ' , ' x ' , ' y ' , ' z ' ,
  36. ' ',
  37. ];
  39. public function __construct(ContainerInterface $container, RequestStack $requestStack, EntityManagerInterface $entityManager, UserService $userService)
  40. {
  41. $this->container = $container;
  42. $this->requestStack = $requestStack;
  43. $this->entityManager = $entityManager;
  44. $this->userService = $userService;
  45. }
  47. public function updatesLocales($locales)
  48. {
  49. $fileTranslation = $this->container->get('kernel')->getProjectDir() . '/config/packages/translation.yaml';
  50. $fileServices = $this->container->get('kernel')->getProjectDir() . '/config/services.yaml';
  52. // get file content and index
  53. $fileTrans = file($fileTranslation);
  54. $fileServs = file($fileServices);
  56. foreach ($fileTrans as $index => $content) {
  57. if (false !== strpos($content, 'default_locale')) {
  58. list($helpdesk_panel_locales, $helpdesk_panel_text) = array($index, $content);
  59. }
  61. if (false !== strpos($content, '- ')) {
  62. list($helpdesk_panel_locales_fallback, $helpdesk_panel_text_fallback) = array($index, $content);
  63. }
  64. }
  66. foreach ($fileServs as $indexs => $contents) {
  67. if (false !== strpos($contents, 'locale')) {
  68. list($helpdesk_services_locales, $helpdesk_services_text) = array($indexs, $contents);
  69. }
  70. }
  73. // save updated data in a variable ($updatedFileContent)
  74. $updatedFileContent = $fileTrans;
  75. $updatedServicesFileContent = $fileServs;
  77. $updatedlocales = (null !== $helpdesk_panel_locales) ? substr($helpdesk_panel_text, 0, strpos($helpdesk_panel_text, 'default_locale') + strlen('default_locale: ')) . $locales . PHP_EOL: '';
  78. $updatedlocales_fallback = (null !== $helpdesk_panel_locales_fallback) ? substr($helpdesk_panel_text_fallback, 0, strpos($helpdesk_panel_text_fallback, '- ') + strlen('- ')) . $locales . PHP_EOL: '';
  79. $updatedServiceslocales = (null !== $helpdesk_services_locales) ? substr($helpdesk_services_text, 0, strpos($helpdesk_services_text, 'locale') + strlen('locale: ')) . $locales . PHP_EOL: '';
  81. $updatedFileContent[$helpdesk_panel_locales] = $updatedlocales;
  82. $updatedFileContent[$helpdesk_panel_locales_fallback] = $updatedlocales_fallback;
  84. $updatedServicesFileContent[$helpdesk_services_locales] = $updatedServiceslocales;
  86. // flush updated content in file
  87. $status = file_put_contents($fileTranslation, $updatedFileContent);
  88. $status1 = file_put_contents($fileServices, $updatedServicesFileContent);
  90. return true;
  91. }
  93. public function getLocalesList()
  94. {
  95. $translator = $this->container->get('translator');
  96. return [
  97. 'en' => $translator->trans("English"),
  98. 'fr' => $translator->trans("French"),
  99. 'it' => $translator->trans("Italian"),
  100. 'ar' => $translator->trans("Arabic"),
  101. 'de' => $translator->trans("German"),
  102. 'es' => $translator->trans("Spanish"),
  103. 'tr' => $translator->trans("Turkish"),
  104. 'da' => $translator->trans("Danish"),
  105. 'zh' => $translator->trans("Chinese"),
  106. 'pl' => $translator->trans("Polish"),
  107. ];
  108. }
  110. public function getActiveLocales()
  111. {
  112. $localesList = $this->getLocalesList();
  113. $activeLocales = $this->container->getParameter("app_locales");
  114. $explodeActiveLocales = explode("|",$activeLocales);
  116. return $explodeActiveLocales;
  117. }
  119. public function getLocales()
  120. {
  121. $localesList = $this->getLocalesList();
  122. $explodeActiveLocales = $this->getActiveLocales();
  124. $listingActiveLocales = array();
  126. foreach ($explodeActiveLocales as $key => $value) {
  127. $listingActiveLocales[$value] = $localesList[$value];
  128. }
  130. return $listingActiveLocales;
  131. }
  133. public function getDefaultLangauge()
  134. {
  135. return $this->container->getParameter("kernel.default_locale");
  136. }
  138. public function getTimezones()
  139. {
  140. return \DateTimeZone::listIdentifiers();
  141. }
  143. public function getPrivileges() {
  144. $agentPrivilegeCollection = [];
  145. // $agentPrivilegeCollection = $this->entityManager->getRepository('UserBundle:AgentPrivilege')->findAll();
  147. return $agentPrivilegeCollection;
  148. }
  150. public function getLocaleUrl($locale)
  151. {
  152. $request = $this->requestStack->getCurrentRequest();
  154. return str_replace('/' . $request->getLocale() . '/', '/' . $locale . '/', $request->getRequestUri());
  155. }
  157. public function buildPaginationQuery(array $query = [])
  158. {
  159. $params = array();
  160. $query['page'] = "replacePage";
  162. if (isset($query['domain'])) unset($query['domain']);
  163. if (isset($query['_locale'])) unset($query['_locale']);
  165. foreach ($query as $key => $value) {
  166. $params[] = !isset($value) ? $key : $key . '/' . str_replace('%2F', '/', rawurlencode($value));
  167. }
  169. $http_query = implode('/', $params);
  171. if (isset($query['new'])) {
  172. $http_query = str_replace('new/1', 'new', $http_query);
  173. } else if (isset($query['unassigned'])) {
  174. $http_query = str_replace('unassigned/1', 'unassigned', $http_query);
  175. } else if (isset($query['notreplied'])) {
  176. $http_query = str_replace('notreplied/1', 'notreplied', $http_query);
  177. } else if (isset($query['mine'])) {
  178. $http_query = str_replace('mine/1', 'mine', $http_query);
  179. } else if (isset($query['starred'])) {
  180. $http_query = str_replace('starred/1', 'starred', $http_query);
  181. } else if (isset($query['trashed'])) {
  182. $http_query = str_replace('trashed/1', 'trashed', $http_query);
  183. }
  185. return $http_query;
  186. }
  188. public function getEntityManagerResult($entity, $callFunction, $args = false, $extraPrams = false)
  189. {
  190. if($extraPrams)
  191. return $this->entityManager->getRepository($entity)
  192. ->$callFunction($args, $extraPrams);
  193. else
  194. return $this->entityManager->getRepository($entity)
  195. ->$callFunction($args);
  196. }
  198. public function getValidBroadcastMessage($msg, $format = 'Y-m-d H:i:s')
  199. {
  200. $broadcastMessage = !empty($msg) ? json_decode($msg, true) : false;
  202. if(!empty($broadcastMessage) && isset($broadcastMessage['isActive']) && $broadcastMessage['isActive']) {
  203. $timezone = new \DateTimeZone('Asia/Kolkata');
  204. $nowTimestamp = date('U');
  205. if(array_key_exists('from', $broadcastMessage) && ($fromDateTime = \DateTime::createFromFormat($format, $broadcastMessage['from'], $timezone))) {
  206. $fromTimeStamp = $fromDateTime->format('U');
  207. if($nowTimestamp < $fromTimeStamp) {
  208. return false;
  209. }
  210. }
  211. if(array_key_exists('to', $broadcastMessage) && ($toDateTime = \DateTime::createFromFormat($format, $broadcastMessage['to'], $timezone))) {
  212. $toTimeStamp = $toDateTime->format('U');;
  213. if($nowTimestamp > $toTimeStamp) {
  214. return false;
  215. }
  216. }
  217. } else {
  218. return false;
  219. }
  221. // return valid broadcast message Array
  222. return $broadcastMessage;
  223. }
  225. public function getConfigParameter($param)
  226. {
  227. if($param && $this->container->hasParameter($param)) {
  228. return $this->container->getParameter($param);
  229. } else {
  230. return false;
  231. }
  232. }
  234. public function isDarkSkin($brandColor) {
  235. $brandColor = str_replace('#', '', $brandColor);
  236. if(strlen($brandColor) == 3)
  237. $brandColor .= $brandColor;
  239. $chars = str_split($brandColor);
  241. $a2fCount = 0;
  242. foreach ($chars as $key => $char) {
  243. if(in_array($key, [0, 2, 4]) && in_array(strtoupper($char), ['A', 'B', 'C', 'D', 'E', 'F'])) {
  244. $a2fCount++;
  245. }
  246. }
  248. if($a2fCount >= 2)
  249. return true;
  250. else
  251. return false;
  252. }
  254. public function getActiveConfiguration($websiteId)
  255. {
  256. $configurationRepo = $this->entityManager->getRepository(KnowledgebaseWebsite::class);
  257. $configuration = $configurationRepo->findOneBy(['website' => $websiteId, 'isActive' => 1]);
  259. return $configuration;
  260. }
  262. public function getSupportPrivelegesResources()
  263. {
  264. $translator = $this->container->get('translator');
  266. return [
  267. 'ticket' => [
  268. 'ROLE_AGENT_CREATE_TICKET' => $translator->trans('Can create ticket'),
  269. 'ROLE_AGENT_EDIT_TICKET' => $translator->trans('Can edit ticket'),
  270. 'ROLE_AGENT_DELETE_TICKET' => $translator->trans('Can delete ticket'),
  271. 'ROLE_AGENT_RESTORE_TICKET' => $translator->trans('Can restore trashed ticket'),
  272. 'ROLE_AGENT_ASSIGN_TICKET' => $translator->trans('Can assign ticket'),
  273. 'ROLE_AGENT_ASSIGN_TICKET_GROUP' => $translator->trans('Can assign ticket group'),
  274. 'ROLE_AGENT_UPDATE_TICKET_STATUS' => $translator->trans('Can update ticket status'),
  275. 'ROLE_AGENT_UPDATE_TICKET_PRIORITY' => $translator->trans('Can update ticket priority'),
  276. 'ROLE_AGENT_UPDATE_TICKET_TYPE' => $translator->trans('Can update ticket type'),
  277. 'ROLE_AGENT_ADD_NOTE' => $translator->trans('Can add internal notes to ticket'),
  278. 'ROLE_AGENT_EDIT_THREAD_NOTE' => $translator->trans('Can edit thread/notes'),
  279. 'ROLE_AGENT_MANAGE_LOCK_AND_UNLOCK_THREAD' => $translator->trans('Can lock/unlock thread'),
  280. 'ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET' => $translator->trans('Can add collaborator to ticket'),
  281. 'ROLE_AGENT_DELETE_COLLABORATOR_FROM_TICKET' => $translator->trans('Can delete collaborator from ticket'),
  282. 'ROLE_AGENT_DELETE_THREAD_NOTE' => $translator->trans('Can delete thread/notes'),
  283. 'ROLE_AGENT_APPLY_WORKFLOW' => $translator->trans('Can apply prepared response on ticket'),
  284. 'ROLE_AGENT_ADD_TAG' => $translator->trans('Can add ticket tags'),
  285. 'ROLE_AGENT_DELETE_TAG' => $translator->trans('Can delete ticket tags')
  286. ],
  287. 'advanced' => [
  288. 'ROLE_AGENT_MANAGE_EMAIL_TEMPLATE' => $translator->trans('Can manage email templates'),
  289. 'ROLE_AGENT_MANAGE_GROUP' => $translator->trans('Can manage groups'),
  290. 'ROLE_AGENT_MANAGE_SUB_GROUP' => $translator->trans('Can manage Sub-Groups/ Teams'),
  291. 'ROLE_AGENT_MANAGE_AGENT' => $translator->trans('Can manage agents'),
  292. 'ROLE_AGENT_MANAGE_AGENT_PRIVILEGE' => $translator->trans('Can manage agent privileges'),
  293. 'ROLE_AGENT_MANAGE_TICKET_TYPE' => $translator->trans('Can manage ticket types'),
  294. 'ROLE_AGENT_MANAGE_CUSTOMER' => $translator->trans('Can manage customers'),
  295. 'ROLE_AGENT_MANAGE_WORKFLOW_MANUAL' => $translator->trans('Can manage Prepared Responses'),
  296. 'ROLE_AGENT_MANAGE_WORKFLOW_AUTOMATIC' => $translator->trans('Can manage Automatic workflow'),
  297. 'ROLE_AGENT_MANAGE_TAG' => $translator->trans('Can manage tags'),
  298. 'ROLE_AGENT_MANAGE_KNOWLEDGEBASE' => $translator->trans('Can manage knowledgebase'),
  299. 'ROLE_AGENT_MANAGE_AGENT_ACTIVITY' => $translator->trans("Can manage agent activity"),
  300. 'ROLE_AGENT_MANAGE_MARKETING_ANNOUNCEMENT' => $translator->trans("Can manage marketing announcement"),
  301. ]
  302. ];
  303. }
  305. public function generateCsrfToken($intention)
  306. {
  307. $csrf = $this->container->get('security.csrf.token_manager');
  309. return $csrf->getToken($intention)->getValue();
  310. }
  312. /**
  313. * This function will create content text from recived text, which we can use in meta content and as well in searching save like elastic
  314. * @param string $text String text
  315. * @param no. $lenght max return lenght string (which will convert to array)
  316. * @param boolean $returnArray what return type required
  317. * @return string/ array comma seperated/ []
  318. */
  319. public function createConentToKeywords($text, $lenght = 255, $returnArray = false)
  320. {
  321. //to remove all tags from text, if any tags are in encoded form
  322. $newText = preg_replace('/[\s]+/', ' ', str_replace($this->avoidArray, ' ', strtolower(strip_tags(html_entity_decode(strip_tags($text))))));
  323. if($lenght)
  324. $newText = substr($newText, 0, $lenght);
  325. return ($returnArray ? explode(' ', $newText) : str_replace(' ', ',', $newText));
  326. }
  328. public function requestHeadersSent()
  329. {
  330. return headers_sent() ? true : false;
  331. }
  333. /**
  334. * get current prefixes of member panel and knowledgebase
  335. */
  336. public function getCurrentWebsitePrefixes()
  337. {
  338. $filePath = $this->container->get('kernel')->getProjectDir() . '/config/packages/uvdesk.yaml';
  340. // get file content and index
  341. $file = file($filePath);
  342. foreach ($file as $index => $content) {
  343. if (false !== strpos($content, 'uvdesk_site_path.member_prefix')) {
  344. list($member_panel_line, $member_panel_text) = array($index, $content);
  345. }
  347. if (false !== strpos($content, 'uvdesk_site_path.knowledgebase_customer_prefix')) {
  348. list($customer_panel_line, $customer_panel_text) = array($index, $content);
  349. }
  350. }
  352. $memberPrefix = substr($member_panel_text, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: '));
  353. $knowledgebasePrefix = substr($customer_panel_text, strpos($customer_panel_text, 'uvdesk_site_path.knowledgebase_customer_prefix') + strlen('uvdesk_site_path.knowledgebase_customer_prefix: '));
  355. return [
  356. 'memberPrefix' => trim(preg_replace('/\s\s+/', ' ', $memberPrefix)),
  357. 'knowledgebasePrefix' => trim(preg_replace('/\s\s+/', ' ', $knowledgebasePrefix)),
  358. ];
  359. }
  361. /**
  362. * update your website prefixes
  363. */
  364. public function updateWebsitePrefixes($member_panel_prefix, $knowledgebase_prefix)
  365. {
  366. $filePath = $this->container->get('kernel')->getProjectDir() . '/config/packages/uvdesk.yaml';
  368. $website_prefixes = [
  369. 'member_prefix' => $member_panel_prefix,
  370. 'customer_prefix' => $knowledgebase_prefix,
  371. ];
  373. // get file content and index
  374. $file = file($filePath);
  375. foreach ($file as $index => $content) {
  376. if (false !== strpos($content, 'uvdesk_site_path.member_prefix')) {
  377. list($member_panel_line, $member_panel_text) = array($index, $content);
  378. }
  380. if (false !== strpos($content, 'uvdesk_site_path.knowledgebase_customer_prefix')) {
  381. list($customer_panel_line, $customer_panel_text) = array($index, $content);
  382. }
  383. }
  385. // save updated data in a variable ($updatedFileContent)
  386. $updatedFileContent = $file;
  388. // get old member-prefix
  389. $oldMemberPrefix = substr($member_panel_text, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: '));
  390. $oldMemberPrefix = preg_replace('/([\r\n\t])/','', $oldMemberPrefix);
  392. $updatedPrefixForMember = (null !== $member_panel_line) ? substr($member_panel_text, 0, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: ')) . $website_prefixes['member_prefix'] . PHP_EOL: '';
  393. $updatedPrefixForCustomer = (null !== $customer_panel_line) ? substr($customer_panel_text, 0, strpos($customer_panel_text, 'uvdesk_site_path.knowledgebase_customer_prefix') + strlen('uvdesk_site_path.knowledgebase_customer_prefix: ')) . $website_prefixes['customer_prefix'] . PHP_EOL : '';
  395. $updatedFileContent[$member_panel_line] = $updatedPrefixForMember;
  396. $updatedFileContent[$customer_panel_line] = $updatedPrefixForCustomer;
  398. // flush updated content in file
  399. file_put_contents($filePath, $updatedFileContent);
  401. $router = $this->container->get('router');
  402. $knowledgebaseURL = $router->generate('helpdesk_knowledgebase');
  403. $memberLoginURL = $router->generate('helpdesk_member_handle_login');
  404. $memberLoginURL = str_replace($oldMemberPrefix, $website_prefixes['member_prefix'], $memberLoginURL);
  406. return $collectionURL = [
  407. 'memberLogin' => $memberLoginURL,
  408. 'knowledgebase' => $knowledgebaseURL,
  409. ];
  410. }
  412. public static function getTimeFormats()
  413. {
  414. return array(
  415. 'm-d-y G:i' => 'm-d-y G:i (01-15-1991 13:00)',
  416. 'm-d-y h:ia' => 'm-d-y h:ia (01-15-1991 01:00pm)',
  417. 'd-m-y G:i' => 'd-m-y G:i (15-01-1991 13:00)',
  418. 'd-m-y h:ia' => 'd-m-y h:ia (15-01-1991 01:00pm)',
  419. 'd-m G:i' => 'd-m G:i (15-01 13:00)',
  420. 'd-m h:ia' => 'd-m h:ia (15-01 01:00pm)',
  421. 'd-M G:i' => 'd-M G:i (15-Jan 13:00)',
  422. 'd-M h:ia' => 'd-M h:ia (15-Jan 01:00pm)',
  423. 'D-m G:i' => 'D-m G:i (Mon-01 13:00)',
  424. 'D-m h:ia' => 'D-m h:ia (Mon-01 01:00pm)',
  425. 'Y-m-d H:i:sa' => 'Y-m-d H:i:s (1991-01-15 01:00:30pm)',
  426. );
  427. }
  429. public function generateCompleteLocalResourcePathUri($resource)
  430. {
  431. $resourceUriComponent = parse_url($resource);
  433. if (!empty($resourceUriComponent['scheme'])) {
  434. return $resource;
  435. }
  437. if (empty($this->completeLocalResourcePathUri)) {
  438. $router = $this->container->get('router');
  440. $scheme = $router->getContext()->getScheme();
  441. $siteurl = $this->container->getParameter('uvdesk.site_url');
  443. $baseurl = "$scheme://$siteurl";
  444. $urlComponents = parse_url($baseurl);
  446. $completeLocalResourcePathUri = "{$urlComponents['scheme']}://{$urlComponents['host']}";
  448. if (!empty($urlComponents['path'])) {
  449. $completeLocalResourcePathUri .= $urlComponents['path'];
  450. }
  452. if (substr($completeLocalResourcePathUri, -1) == '/') {
  453. $completeLocalResourcePathUri = substr($completeLocalResourcePathUri, 0, -1);
  454. }
  456. $this->completeLocalResourcePathUri = $completeLocalResourcePathUri;
  457. }
  459. if ($resource[0] != '/') {
  460. $resource = "/$resource";
  461. }
  463. return $this->completeLocalResourcePathUri . $resource;
  464. }
  466. public function getAvailableUserAccessScopes($user, $userInstance)
  467. {
  468. $supportRole = $userInstance->getSupportRole();
  469. $isAdminAccessGranted = in_array($supportRole->getId(), [1, 2]) ? true : false;
  471. $availableSupportPrivileges = $this->getSupportPrivelegesResources();
  472. $resolvedAvailableSupportPrivileges = [];
  474. foreach ($availableSupportPrivileges as $index => $collection) {
  475. foreach ($collection as $privilegeId => $privilegeDescription) {
  476. $resolvedAvailableSupportPrivileges[] = $privilegeId;
  477. }
  478. }
  480. if (false == $isAdminAccessGranted) {
  481. $assignedUserSupportPrivileges = $this->userService->getAssignedUserSupportPrivilegeDetails($user, $userInstance);
  482. $resolvedAssignedUserSupportPrivileges = [];
  484. foreach ($assignedUserSupportPrivileges as $assignedSupportPrivilege) {
  485. foreach ($assignedSupportPrivilege['privileges'] as $privilegeId) {
  486. $resolvedAssignedUserSupportPrivileges[] = $privilegeId;
  487. }
  488. }
  490. return array_map(function ($supportPrivilege) {
  491. return strtolower(str_replace('ROLE_AGENT_', '', $supportPrivilege));
  492. }, $resolvedAssignedUserSupportPrivileges);
  493. }
  495. return array_map(function ($supportPrivilege) {
  496. return strtolower(str_replace('ROLE_AGENT_', '', $supportPrivilege));
  497. }, $resolvedAvailableSupportPrivileges);
  498. }
  499. }